Job Opportunity 工作機會
Social Media Officer with Customer Service function (Full time/Part time)
Immediately available is highly preferred
Job Description & Responsibilities :
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Handle and follow through customer and members inquiries and sales order from different channels ( Online Shop, Livechat, Call, Email, Letter, In person visit )
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Work and attend all Company sales and marketing events and activities
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Reports problems, potential crisis and complaint to supervisor for service improvement
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Maintain excellent customer relationship and promote company services
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Makes outbound call to customers and members for follow-up cases
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Executes empowerment guidelines and Perform ad hoc duties as assigned
Job Requirements:
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Associate Degree/ Degree holder in any disciplines
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1 - 2 years of relevant experience, preferably in digital marketing, media, or marketing
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Basic skincare and supplement knowledge would be definitely an advantage
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Knowledge of photography, photo editing or simple video editing is advantage
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Excellent written skills in Chinese is a must
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Good command of spoken and written English and Cantonese & PC skills
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Creative, responsible, self-motivated, open-minded with a marketing sense, Fast Pace with Accuracy
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Able to work under pressure and tight deadlines
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Provide regular content updates and maintenance of the company’s various official social media accounts including website, Facebook, IG, Youtube etc