Job Opportunity 工作機會

Social Media Officer with Customer Service function (Full time/Part time)

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Immediately available is highly preferred

Job Description & Responsibilities :

•  Handle and follow through customer and  members inquiries and sales order from different channels ( Online Shop, Livechat, Call, Email, Letter, In person visit ) 

• Work and attend all Company sales and marketing events and activities

• Reports problems, potential crisis and complaint to supervisor for service improvement

• Maintain excellent  customer relationship and promote company services

• Makes outbound call to customers and members for follow-up cases

• Executes empowerment guidelines and Perform ad hoc duties as assigned

 
Job Requirements:

• Associate Degree/ Degree holder in any disciplines

• 1 - 2 years of relevant experience, preferably in digital marketing, media, or marketing

• Basic skincare  and supplement knowledge would be definitely an advantage

• Knowledge of photography, photo editing or simple video editing is advantage

• Excellent written skills in Chinese is a must

• Good command of spoken and written English and Cantonese & PC skills

• Creative, responsible, self-motivated, open-minded with a marketing sense, Fast Pace with Accuracy 

• Able to work under pressure and tight deadlines

• Provide regular content updates and maintenance of the company’s various official social media accounts including website, Facebook, IG, Youtube etc